Frequently Asked Questions
We understand that every care situation is different. If your question is not answered here, please get in touch with our team. We will be happy to discuss your circumstances, explain our services and help you understand the next steps towards arranging suitable care and support. Your independence, dignity and wellbeing matter to us. Contact Katvic Healthcare to start a conversation about your care needs.
You can contact us using the details below: Telephone: 0141 286 4556 Email: info@katvichealthcare.com Service Manager: manager@katvichealthcare.com Address: Office 47, East Kilbride Business Centre, 14 Stroud Road, East Kilbride, G75 0YA, Scotland. You can also visit our website at https://katvichealthcare.com/ to learn more about our services or submit an enquiry.
Before care begins, you should receive clear information about the services to be provided, the agreed arrangements, applicable charges and relevant terms and conditions. Please ask our team to explain any documentation you are asked to sign and make sure you understand the arrangements before agreeing to proceed.
Katvic Healthcare works with private clients and public-sector organisations. Depending on your circumstances, care may be arranged or funded through a local authority or another relevant organisation. Eligibility, funding decisions and available services depend on individual circumstances and the relevant assessment or commissioning arrangements. Contact your local authority or speak to our team to discuss the options that may apply to you.
The cost depends on the type of support required, the number and length of visits, the frequency of care and the individual arrangements agreed. Please contact our team to discuss your needs and request information about applicable charges before committing to a service.
You can contact our Service Manager by email at manager@katvichealthcare.com to raise a complaint. Please describe your concern, including relevant dates and details, so that it can be reviewed. You can ask us to explain the complaints process and how your complaint will be handled. You can also contact the Care Inspectorate for information about raising concerns regarding a registered care service: https://www.careinspectorate.com/ If someone is in immediate danger, contact the appropriate emergency service.
Please raise your concern with the care team or Service Manager as soon as possible so that it can be considered and addressed. We take feedback seriously and aim to resolve concerns fairly, respectfully and promptly. If you are unhappy with how your concern has been handled, you can ask about our formal complaints procedure or contact the Care Inspectorate.
We understand the importance of safety and trust when inviting someone into your home. Katvic Healthcare describes its staff as security-checked and trained. If you would like further information about the recruitment checks and safeguarding procedures relevant to your care arrangements, please contact our team.
Scottish social care workers must meet the applicable registration requirements for their roles. Katvic Healthcare states that its carers in Scotland are registered with the Scottish Social Services Council. For information about an individual's registration or the requirements applicable to a particular role, please contact our Service Manager or consult the SSSC website: https://www.sssc.uk.com/
Katvic Healthcare aims to ensure that staff have the appropriate training, skills and support for their roles. If you would like more information about the training relevant to your planned care, please contact our Service Manager. You may also ask about staff qualifications, relevant experience, supervision and ongoing training.
Overnight support and more extensive care arrangements can be discussed with our team. The type of support available depends on the individual's needs, the service required, staffing arrangements and availability. Please contact us to confirm whether we can accommodate your preferred arrangements.
Where appropriate and with the individual's agreement, family members or representatives can contribute information about preferences, routines and support needs. We recognise that family involvement can be valuable. We also respect the individual's right to privacy, confidentiality and involvement in decisions about their own care.
We can discuss individual support needs relating to dementia, disabilities and other conditions that affect daily living. The appropriate arrangements depend on the person's circumstances, the level of support required and the suitability of the service. Please contact us to discuss your requirements before making arrangements.
We can discuss support with companionship and practical daily activities, such as shopping, household tasks, meal preparation and attending appointments. The aim is to help individuals maintain their routines, stay connected with their community and enjoy as much independence as possible.
Personal care may include assistance with washing, bathing, dressing, grooming and personal hygiene. Support is provided in a way that respects the individual's dignity, privacy and choices. The level of assistance will depend on the person's assessed needs and agreed care plan.
Yes. Our approach is based on person-centred care, recognising that everyone has different needs, preferences, routines and goals. We aim to develop support arrangements that respect the individual's choices, cultural preferences, privacy, dignity and independence. The specific support provided will be agreed through the assessment and care-planning process.
Care needs can change over time. If you or your family notice a change in an individual's circumstances, please contact the care team. We can discuss the changes, review the existing arrangements and consider whether the care plan needs to be reassessed or updated. Any changes will depend on the individual's needs and the support we can safely provide.
We can discuss your need for temporary or ongoing support, including whether respite or short-term arrangements may be appropriate. Availability and suitability depend on your circumstances and the service required. Please speak to our team to discuss the options.
The start date depends on the type of care required, the outcome of the assessment, staff availability and any arrangements that need to be completed before support begins. Please contact us to discuss your circumstances and preferred start date. We will explain the next steps and the likely timescale once we understand your requirements.
An assessment helps us understand the individual's needs, preferences, daily routine, abilities and any relevant risks. This information helps determine whether we can provide appropriate support and what arrangements may be needed. Where care proceeds, the agreed support should be documented in an individualised care plan.
The first step is to contact our team by telephone, email or through our website. We will discuss the type of support required, the individual's circumstances, preferred arrangements and the location where care is needed. Where appropriate, we can then discuss an assessment and the next steps towards arranging suitable support. Contact us on 0141 286 4556 or email info@katvichealthcare.com.
Katvic Healthcare states that its care services are regulated by the Care Inspectorate, Scotland's independent regulator of care services. You can visit the Care Inspectorate website to find information about registered services, inspection reports and regulatory requirements: https://www.careinspectorate.com/ If you would like information about our registration or most recent inspection, please contact us.
Katvic Healthcare provides care at home and housing support in parts of Glasgow and the surrounding areas of Scotland. Please contact our team to confirm whether we cover your postcode and whether the service you require is available in your area.
Our services are intended for adults aged 18 and over who need assistance to manage daily life or maintain their independence. We can discuss support requirements relating to physical disabilities, learning disabilities, mental health needs and other circumstances that may affect a person's ability to live independently. The suitability of our service will depend on an individual's needs and the support we can safely provide.
Our services may include: Personal care, including assistance with washing, dressing and personal hygiene. Meal preparation and support with eating, where required. Medication support in accordance with the agreed care plan and staff responsibilities. Companionship and emotional support. Help with shopping, errands and household tasks. Support with mobility and everyday activities. Respite and overnight support, subject to individual assessment and availability. Assistance with attending appointments and participating in social activities. Supported living and housing support. The services provided will depend on the individual's assessed needs, agreed care plan and the availability of appropriate support.
Katvic Healthcare is a care provider offering home care and supported living services. We support adults who need assistance with everyday activities, personal care and other aspects of daily living, helping them maintain their independence and quality of life. Our approach is person-centred, which means we consider each individual's needs, preferences, routines and personal goals when planning their support.
At Katvic Healthcare, we understand that arranging care and support for yourself or someone you love is an important decision. You may have questions about our services, how care is arranged, the people who provide support, and what to expect when you get started. We are committed to providing person-centred care that promotes dignity, independence, comfort, privacy and wellbeing. Below, you will find answers to some of the most common questions about our care services. If you cannot find the information you need, please contact our team. We will be happy to discuss your requirements and help you explore the support available.
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